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Shipments

Transport costs, shipping management, any delays, goods refused or returned to the sender.

Goods refused or returned to the sender

  • What happens if I decide to refuse a prepaid order to the courier?
  • If the courier fails to deliver the goods even after several attempts and the package returns to Axo's warehouses, what happens?

Shipping fees

  • Is the promotion of free transport also valid for abroad?
  • How much are the shipping costs in case of purchase of bulky or heavy material?
  • Shipping to Italy

How we ship your product

  • What are the delivery times with the express courier?
  • How do I know if my order has left?
  • What happens if the courier does not find me at the specified delivery location?
  • What happens if I read UNKNOWN RECIPIENT from the courier's website?
  • Since when is order tracking of my order active?
  • Does the courier deliver to mailboxes?
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Delayed shipments

  • What do I do if a product is overdue?
  • Does AXO expect partial deliveries of goods?
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